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troubleshooting [2019/05/12 21:57]
arthur [How to troubleshoot]
troubleshooting [2020/04/15 18:46] (current)
arthur
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 Of course, this is for network problems, adapt depending on your exact case. Use your smarts. Of course, this is for network problems, adapt depending on your exact case. Use your smarts.
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 +Make sure this is not a hardware problem before asking for help also, is your laser mirror path well aligned? Are all your screws tightened? Is your machine rigid enough for the task? Is your belt tight? Etc.
  
 Finally, make sure you mention all those steps you have taken when asking the community for help, if you don't people will start telling you to do things you have already done. Finally, make sure you mention all those steps you have taken when asking the community for help, if you don't people will start telling you to do things you have already done.
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 ==== 6. Describe/​Take a picture of your setup ==== 6. Describe/​Take a picture of your setup
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 You will likely be asked to provide the result of the [[http://​smoothieware.org/​console-commands|version command]] so make sure to prepare that in advance. You will likely be asked to provide the result of the [[http://​smoothieware.org/​console-commands|version command]] so make sure to prepare that in advance.
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 +Ideally, use Pronterface when troubleshooting,​ for various reasons ( one of which is that some hosts hide error messages. Another one is it helps us be better at helping you if everybody we help has the same host ).
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 +1000% make sure you use the very latest example config file ( with your values ported over to it ), and the very latest firmware versions. This can't be repeated enough. This is said here and everywhere many times. If you come in asking for help, and after an hour everyone realizes your firmware is a year old, there is going to be a lot of frustration at you, you probably want to avoid that if you can.
  
 == Power supply problems == Power supply problems
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 === What is wrong with MKS ? === What is wrong with MKS ?
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 +( this applies to all non-open-source smoothie derivatives:​ SKR,​ MKS, AZSMZ and others ).
  
 Was: « Somebody refused to help me because my board is a MKS, what's that all about ? » Was: « Somebody refused to help me because my board is a MKS, what's that all about ? »
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 +Note : This was written at a time when only MKS was doing this, there are now also SKR boards,​ and even counterfeit Smoothieboards,​ all/most of this is valid for these too.
  
 Smoothie is a community-built Open-Source project. Many people around the world come together to work and share to make the best possible CNC controller. They put likely more than a century of cumulated work into this, and make a lot of sacrifices so that *you* can have the best controller board and firmware possible, with the best documentation and best support. Smoothie is a community-built Open-Source project. Many people around the world come together to work and share to make the best possible CNC controller. They put likely more than a century of cumulated work into this, and make a lot of sacrifices so that *you* can have the best controller board and firmware possible, with the best documentation and best support.