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troubleshooting [2019/05/12 21:53]
arthur [How to troubleshoot]
troubleshooting [2019/05/12 21:57]
arthur [How to troubleshoot]
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 Finally, make sure you mention all those steps you have taken when asking the community for help, if you don't people will start telling you to do things you have already done. Finally, make sure you mention all those steps you have taken when asking the community for help, if you don't people will start telling you to do things you have already done.
  
-==== 6. Take a picture of your setup+==== 6. Describe/Take a picture of your setup
  
 Take a picture of your Smoothieboard,​ a global view of it ( tip : pictures are much sharper and therefore useful, if neither the camera nor the subject are moving. Deposit your camera on a flat surface or fix it in some fasion. If you think pressing the button will make it move, remember you can use a 5-second countdown to take pictures. ) Take a picture of your Smoothieboard,​ a global view of it ( tip : pictures are much sharper and therefore useful, if neither the camera nor the subject are moving. Deposit your camera on a flat surface or fix it in some fasion. If you think pressing the button will make it move, remember you can use a 5-second countdown to take pictures. )
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 When posting on a forum/​social media to get help, attach your config ( it's pastebin link ), but also these pictures, as well as a description of your machine/​setup ( as detailled as you can be patient for, with special time taken for anything that is not commonly done/​unusual ). When posting on a forum/​social media to get help, attach your config ( it's pastebin link ), but also these pictures, as well as a description of your machine/​setup ( as detailled as you can be patient for, with special time taken for anything that is not commonly done/​unusual ).
 +
 +If using a mailing list, do not insert the pictures in the body of your email, but rather attach them to the email. This make things easier for volunteers helping you, and not doing so often leads to ridiculously weird email client layouts ( for example if the picture is much larger than the screen ).
  
 ==== 7. Before asking the community for help. ==== 7. Before asking the community for help.